If you’re having trouble with your pool card…..
- Be sure you have paid your HOA dues and are at a zero balance for your account. If you have a balance due to the Association your card will not be activated until you are at a zero balance.
- Be sure that you’re accessing the pool during open pool house of 9am-9pm. Cards will not be activated outside of these hours.
If you have an account paid in full and your pool card is still not working properly please reach out to our property manager directly via email. Please be sure to include the following with your communication:
- your name, address and phone number
- concern regarding your card
- photo of your individual card including the numbers made clearly visible.
Send all information directly to Brandy Smith with Omni Management Services at: BSmith@omni-property.com
A response will be provided to you once it’s received and once it’s been reprogrammed.